We are now back to our summer shipping rates. This means we are using a combination of
insulated mailers and cold packs to ensure that your order arrives in good
shape. This increase in material means
an increase in shipping costs. This year we devised a new shipping procedure
for the warmer months, which has decreased the amount we charge. However, the
summer shipping, the rates can be expensive. We apologize for that and are doing everything
we can to work on bringing down those costs. Rest assured that once the weather cools in the fall, we will return to
our winter shipping rates.
CHOCOLATES MADE ON AN ISLAND, ARE SHIPPED FROM AN ISLAND...
...and so they have had an adventure before they even get to your door.
Equal to making fabulous chocolates, our priority at Black Dinah Chocolatiers is ensuring that those chocolates arrive at their destination in the best possible condition. Considering where we live and work, this is sometimes a tall order. Bad weather, high seas or just the simple fact that our chocolates must travel from such a remote location can affect delivery schedules and costs.
We are aware that the cost of shipping to certain locations can seem expensive, particularly in the summer, when we must ship in insulated containers, and pack your order with ice. We'd like to keep shipping costs to a minimum (so that you can order more chocolate), so we charge only the actual UPS cost to ship your order, plus the cost of our shipping materials and time to pack your order. And, we are always looking for ways to reduce the cost of shipping, without sacrificing the integrity of our company or your chocolates. In the meantime, please be aware that summer is the most expensive time to ship a perishable product.
Orders over $500.00 please call (207.335.5010).
IMPORTANT SHIPPING INFORMATION
- To limit time in transit to two days, we do not ship orders over the weekends.
- Orders received:
• Between 9pm Thursday and 9pm Sunday will go out on Monday.
• By 9pm on Monday, will go out on Tuesday.
• By 9pm on Tuesday will go out on Wednesday.
• Any order after 9pm on Tuesday, will go out on the following Monday, unless that Monday is a holiday.
- Call us if you wish to ship to Alaska, Hawaii or outside the US.
- Call us if you wish to ship to APO's, and FPO's.
- Shipping rates are charged per address.
- Because our shipments must first travel by boat, our schedule is subject to unpredictable changes due to notoriously feisty New England weather, particularly during the winter months. We will notify you if your shipment is delayed due to weather on the island.
- Shipments are also subject to the weather conditions at the destination location. If it is unseasonably warm at the recipient's address, we may contact you about changing your shipping to Overnight.
- We take great care in packaging our chocolates, but shipping in Maine can take a toll on boxes, particularly during the winter months. If for any reason your package arrives damaged, please call within 24 hours so we can address the problem.
- We will post our summer shipping schedule in the spring.
- Double check your recipient's address before submitting your order. BDC cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer.
- Make sure you have your order shipped to someplace where your chocolates won't sit outside in the heat. We recommend using a business address if nobody can be home to receive them.
We take great care to ensure that our product arrives at your doorstep looking like it did when it left ours. If for any reason your order does not arrive in satisfactory condition, please contact us within 24 hours of receipt of the product. We are happy to resend the order or give you a full refund. Please call us at 207.335.5010 to begin the process.
- Our chocolates are best enjoyed within 3 weeks of receipt. If you would like to store them longer by refrigeration, first wrap the box tightly in plastic or place in a zippered bag with an airtight seal. When you are ready to enjoy them, let the chocolates come to room temperature before you unwrap them.